At Reeligo, we understand the importance of customer satisfaction, and we strive to provide a transparent and fair refund policy for our refurbished laptops. Here's our genuine refund policy:
Eligibility: Customers are eligible for a refund on their laptop purchase within a 7 days period from the date of delivery, The laptop must be in its original condition with all accessories and packaging included.
Initiation of Refund: To initiate a refund, customers must contact our customer service team and provide proof of purchase, such as a receipt or order number. Our team will guide them through the refund process and provide instructions for returning the laptop.
Inspection Process: Upon receiving the returned laptop, our technicians will conduct a thorough inspection to ensure that it meets the criteria for a refund. The laptop must be free from any damage, alterations, or signs of misuse.
Refund Issuance: If the laptop passes the inspection, we will process the refund within a reasonable timeframe, typically within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
Deductions: In some cases, a restocking fee may apply to cover the costs associated with processing the return and refurbishing the laptop for resale. Any applicable fees will be communicated to the customer before initiating the refund.
Exclusions: Our refund policy may exclude certain circumstances, such as damage caused by accidents, misuse, or unauthorized repairs. Additionally, personalized or customized laptops may not be eligible for a refund unless there is a manufacturing defect.
Communication: Throughout the refund process, we maintain open communication with the customer to keep them informed of the status of their refund and address any concerns or inquiries promptly.
Feedback and Improvement: We welcome feedback from customers regarding their refund experience and use it to continuously improve our policies and procedures to better serve their needs.
Eligibility: Customers are eligible for a refund on their laptop purchase within a 7 days period from the date of delivery, The laptop must be in its original condition with all accessories and packaging included.
Initiation of Refund: To initiate a refund, customers must contact our customer service team and provide proof of purchase, such as a receipt or order number. Our team will guide them through the refund process and provide instructions for returning the laptop.
Inspection Process: Upon receiving the returned laptop, our technicians will conduct a thorough inspection to ensure that it meets the criteria for a refund. The laptop must be free from any damage, alterations, or signs of misuse.
Refund Issuance: If the laptop passes the inspection, we will process the refund within a reasonable timeframe, typically within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
Deductions: In some cases, a restocking fee may apply to cover the costs associated with processing the return and refurbishing the laptop for resale. Any applicable fees will be communicated to the customer before initiating the refund.
Exclusions: Our refund policy may exclude certain circumstances, such as damage caused by accidents, misuse, or unauthorized repairs. Additionally, personalized or customized laptops may not be eligible for a refund unless there is a manufacturing defect.
Communication: Throughout the refund process, we maintain open communication with the customer to keep them informed of the status of their refund and address any concerns or inquiries promptly.
Feedback and Improvement: We welcome feedback from customers regarding their refund experience and use it to continuously improve our policies and procedures to better serve their needs.
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